Bike Repair Experience

It was great to be back to XLRI after 2 months sojourn in Bangalore. But as we say, the moment you start feeling relaxed, you get another problem to solve. This time the problem was with my bike. It started but was knocking, which means that I cannot increase the speed of bike beyond a certain point. Since the classes had already started, I cannot really go to Bajaj Service center and wait their till the problem gets fixed. So I found a mechanic near my residence. My expectations from him were simple: he should be able to fix the problem as soon as possible. I also expected him that he will drop me to my home while he fixes the problem and then return the bike. I went to him and told him about the problem. Also I wanted to get the regular overhaul of bike (oil change, washing etc.). Withing minutes he figured out that the problem is with the carburetor. He dropped me at my home, took my mobile number and said that he will call me once the job is done. After approximately 5 hours, he called me and came with the bike. The bike was running very smoothly. It was shining and there was feeling of lightness like driving a new bike. He met my expectations. To rate his service on SERVQUAL scale:

Reliability - I found him very reliable as he solved the problem
Assurance - I was assured that problem is fixed
Tangibles - The bike was looking very very clean and running smooth
Empathy - He understood that I have some time constraints
Responsiveness - He was very forthcoming in understanding my problem

I think its possible only in India, where we can get customized service at low cost.