A toothache is one of the most disturbing ailments that can happen to you. Worse if it happens at three in the afternoon. I just couldn't ask anybody to hop out in the sun and bring me my painkillers. The pain however was excruciating, It was then that a friend told me about a medicine shop here in Jamshedpur that delivers medicines within thirty minutes. I ordered a strip of painkillers and the medicines where there at my doorstep within the next half hour. It is service like this that brings smile to your face.
Now for the rating:
Reliability: The delivery service is reliable and punctual.
Assurance: The delivery is done on time, every time as testified by many of the students here.
Tangibles: I got my medicines in time.
Empathy: A person needs medicines when he/she is not in a condition to venture out and hence it is important for the shopkeeper to understand the problem and empatise. The person did the same.
Responsiveness: The shopkeeper, keeping in mind the agony I was in, delivered the medicines as fast as it was possible for him. It is service like this which brings smile to your face.
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