It is once again that time of year when we have to shell out money for Tuition fee at XL. My experience so far with the accounts department has been very pleasant. The payment process has always been a breeze. I enter the office, fill up the fee challan, write a cheque and get on my way. As for the rating of services:
Reliable : The accounts department has always been reliable
Assurance : I am assured that my money will be credited to my account
Tangibles : The office environment is very profession and people are professionally dressed
Empathy: The staff is always willing to listen if I have any problems
Responsiveness: People seem quite eager to help
Overall, I am very happy with the service level of accounts department
Reliable : The accounts department has always been reliable
Assurance : I am assured that my money will be credited to my account
Tangibles : The office environment is very profession and people are professionally dressed
Empathy: The staff is always willing to listen if I have any problems
Responsiveness: People seem quite eager to help
Overall, I am very happy with the service level of accounts department
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